By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
- Website Usage and Content: All content provided on our website is for informational purposes only. We strive to ensure the accuracy and reliability of the information, but we cannot guarantee its completeness or timeliness. The content on our website is owned by us and is protected by copyright laws. You may not reproduce, distribute, or modify any content without our prior written consent. Our website may contain links to third-party websites that are not under our control. We are not responsible for the content or availability of those sites. The inclusion of any links does not imply endorsement or recommendation.
- Quotation Tool and Booking: The quotation tool on our website is designed to provide an estimated cost for our services based on the information provided. The actual cost may vary depending on specific factors and will be confirmed before any work is carried out. To book our services, you must complete the quotation tool with accurate and complete information about the services you require and details about your property. Once you have received the quote, you can proceed to book through the quotation tool.
- Direct Debit and Payment: Once you complete the Direct Debit form, that’s it! You have successfully set up a seamless payment process for our services. Rest assured, no work will be carried out until the quote has been confirmed, and payment will not be taken until after the work is complete. This convenient payment method saves you time and eliminates the need for manual transactions.
- Initial Visit: For your first clean only, there is a one-off charge to cover the additional time taken on the initial clean. The exact amount varies with house size and frequency of ongoing cleans, and this will be explained when signing up.
- Service Expectations: Our pure water cleaning system is very effective at cleaning general dirt from your windows. However, if you have builders residue (e.g., plaster, concrete, paint, etc.), stickers or adhesive, staining/discoloration on windows or frames from chemicals or rust, and UV bleaching of frames on your windows, pure water may not be effective at removing these. Please notify us when we call to arrange your first clean.
- Frequency of Visits: We offer the choice of every monthly or bi-monthly visits. We ask for some flexibility on time scales due to rain and other factors, with a window of a week either side of the scheduled time.
- Bad Weather: We will always try to avoid cleaning your windows in the rain. However, we do work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows, and your clean will carry over to the next working day.
- Turning Us Away: We will try to be as reliable as we can for you, and we appreciate the customer being reliable as well. We make time and space in our schedule for you. On the day of the clean, it is too late for us to replace your clean with another. Therefore, if you turn our team away at the door or cancel on the day with our office, we reserve the right to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.
- Ending Our Services: If for any reason you wish to cancel our services, you have the right to do so at any time. This can be done by telephone on 07958 319794 or by email to info@ptwindowcleaning.co.uk. However, please note that we do not offer one-off window cleans. By using our services, you agree to a minimum commitment of 3 cleans. If you decide to cancel before 3 cleans have taken place, the remaining cleans will be payable.
- Complaints Procedure: We always strive to provide you with the best possible service every time we clean your windows. If, for any reason, you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re-clean your windows free of charge. Please note that complaints made after 24 hours may not be re-cleaned. We operate a no-refund policy, but we will rectify any work you are not happy with free of charge, provided we are informed within 24 hours of the clean date.
- Confidentiality: All customer information is kept on a confidential database and is used solely for carrying out the services we provide. We do not discuss or share any customer information with individuals or companies, as required under the terms and conditions of the Data Protection Act.
- Payments: New customers are required to pay via our direct debit system, Gocardless, which can be set up on our payments page. Payments are then automatically collected 3 to 5 days after completion of work.
- By using our service, you agree to our terms and conditions of business.