We have compiled a list of common questions and provided detailed answers to help address any inquiries you may have. If you have a question that is not covered below, please feel free to reach out to us directly, and we will be happy to assist you.
How often can I have my windows cleaned?
The frequency of window cleaning depends on several factors, including your personal preferences, the location of your property, and the surrounding environment. We offer professional window cleaning every 1 or 2 months to maintain sparkling clean windows.
What window cleaning methods do you use?
We utilize both traditional and modern window cleaning methods to ensure outstanding results. Our primary method involves the use of water fed pole systems, which utilize purified water for efficient and streak-free cleaning. We also employ traditional methods and ladders for windows that may require additional attention or are not suitable for the water fed pole system.
Do I need to be home during the window cleaning service?
No, you do not need to be home during our window cleaning service. We understand that you may have other commitments or prefer not to be present. Our team is trained to respect your property and take utmost care while providing our services.
Are you insured?
Yes, we are fully insured. We prioritize the safety and protection of our customers, employees, and their properties. We carry comprehensive liability insurance to provide peace of mind and ensure that you are covered in the unlikely event of any unforeseen circumstances.
What payment methods do you accept?
We offer convenient payment options to suit our customers’ preferences. Here’s how you can pay for our services:
– New Customers: We have streamlined our payment process for new customers by accepting payment via Direct Debit through GoCardless. This secure and automated method ensures a hassle-free experience, allowing you to focus on enjoying your sparkling clean windows, and we will take care of the rest.
– Existing Customers: For our valued existing customers, we provide a range of payment options for your convenience. You can choose to pay by cash, check, or bank transfer. We understand the importance of flexibility, and we strive to accommodate your preferred method of payment.
6. What areas do you serve?
We primarily serve customers in Louth Lincolnshire and the surrounding areas, including Manby, Grimoldby, Stewton, Legbourne, Little Cawthorpe, North Cockerington, South Cockerington, Alvingham, Covenham, South Elkington, and Welton Le Wold. If you reside outside these areas but are interested in our services, please contact us to discuss the possibility of extending our service to your location.
Can you clean windows at multi-story or commercial buildings?
Yes, we are equipped to handle window cleaning at multi-story residential and commercial buildings. Our water fed pole systems allow us to reach heights safely and efficiently. We have the necessary equipment and expertise to deliver exceptional results for properties of various sizes and types.
What measures do you take to ensure safety during the window cleaning process?
Safety is our utmost priority. Our team is trained in industry best practices and follows strict safety protocols. In addition, our water fed pole systems minimize the need for ladders, reducing risks and ensuring a safer work environment.
9. How can I request a quote?
Requesting a quote is quick and easy. You use our online quote tool to generate an instant quote for your desired services. Alternatively you can contacts us via phone or email, and we will assist you in setting up an appointment that fits your schedule.
We hope this FAQ section has addressed your queries. If you have any further questions or require more information, please don’t hesitate to get in touch with us. Our team is here to provide you with exceptional service and assist you in any way we can.